:root{
  --bg:#080C14; --panel:#0F1826; --panel-2:#131E2F;
  --line:rgba(148,178,204,.16); --line-2:rgba(148,178,204,.32);
  --blue:#00AFF2; --blue-soft:rgba(0,175,242,.16); --blue-ink:#6FE0FF;
  --amber:#FFBB00; --amber-soft:rgba(255,187,0,.16);
  --ink:#EAF3FA; --ink-2:#B9CADA; --muted:#8296AC;
  --good:#31E2A0; --risk:#FF8A73;
  color-scheme:dark;
}
*{box-sizing:border-box}
html,body{margin:0}
body{background:var(--bg);color:var(--ink);font:15px/1.55 'Plus Jakarta Sans',system-ui,sans-serif;min-height:100vh;display:flex;flex-direction:column}
h1,h2,h3{font-family:'Sora',system-ui,sans-serif;margin:0;letter-spacing:-.01em;text-wrap:balance}
button,input,textarea{font:inherit}
[hidden]{display:none!important}
:focus-visible{outline:2px solid var(--blue);outline-offset:2px}

.barra{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;padding:14px 20px;border-bottom:1px solid var(--line);background:rgba(11,17,27,.9)}
.marca{display:flex;align-items:center;gap:10px;font-size:14px;color:var(--ink-2)}
.marca b{color:var(--ink);font-weight:600}
.logo{width:26px;height:26px;border-radius:8px;background:linear-gradient(135deg,var(--blue),var(--amber))}
.sesion{display:flex;align-items:center;gap:10px;font-size:13px;color:var(--ink-2)}

main{flex:1;width:100%;max-width:980px;margin:0 auto;padding:28px 16px 40px}
.pie{padding:16px 20px;text-align:center;font-size:12px;color:var(--muted);border-top:1px solid var(--line)}

.tarjeta{background:var(--panel);border:1px solid var(--line);border-radius:16px;padding:24px}
.login{max-width:400px;margin:6vh auto 0;display:flex;flex-direction:column;gap:6px}
.login h1{font-size:22px}
.sub{color:var(--muted);font-size:13.5px;margin:2px 0 14px}
label{font-family:'IBM Plex Mono',monospace;font-size:11px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);margin-top:8px}
input[type=email],input[type=password],input[type=text],input[type=search]{width:100%;background:var(--panel-2);border:1px solid var(--line-2);border-radius:10px;padding:10px 12px;color:var(--ink)}
input:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-soft)}
.fila-clave{display:flex;gap:8px}
.ojo{flex-shrink:0;background:var(--panel-2);border:1px solid var(--line-2);border-radius:10px;color:var(--ink-2);padding:0 12px;cursor:pointer}
.btn{margin-top:14px;background:var(--blue);color:#04202c;border:0;border-radius:10px;padding:11px;font-weight:700;cursor:pointer}
.btn:disabled{opacity:.6;cursor:default}
.btn-sec{background:none;border:1px solid var(--line-2);color:var(--ink-2);border-radius:100px;padding:6px 12px;font-size:12px;cursor:pointer}
.btn-sec:hover{border-color:var(--blue);color:var(--ink)}
.aviso{min-height:1.2em;margin:8px 0 0;color:var(--risk);font-size:13px}
.nota{font-size:12px;color:var(--muted);margin:4px 0 0}

.encabezado{display:flex;justify-content:space-between;align-items:flex-end;gap:16px;flex-wrap:wrap;margin-bottom:16px}
.encabezado h1{font-size:clamp(22px,3vw,28px)}
.encabezado input{max-width:260px}
.ceja{font-family:'IBM Plex Mono',monospace;font-size:11.5px;text-transform:uppercase;letter-spacing:.08em;color:var(--amber);margin:0 0 6px}
.filtros{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:16px}
.filtro{background:var(--panel);border:1px solid var(--line-2);color:var(--ink-2);border-radius:100px;padding:5px 12px;font-size:12.5px;cursor:pointer}
.filtro[aria-pressed=true]{background:var(--ink);color:#0b111b;border-color:var(--ink)}

.lista{display:flex;flex-direction:column;gap:10px}
.item{display:flex;justify-content:space-between;gap:14px;align-items:center;background:var(--panel);border:1px solid var(--line);border-radius:12px;padding:14px 16px;cursor:pointer;text-align:left;color:inherit;width:100%}
.item:hover{border-color:var(--blue)}
.item h2{font-size:15.5px}
.item .meta{font-size:12px;color:var(--muted);margin-top:3px}
.estado{font-family:'IBM Plex Mono',monospace;font-size:10.5px;text-transform:uppercase;letter-spacing:.04em;border-radius:100px;padding:4px 10px;white-space:nowrap}
.estado.activa{background:rgba(49,226,160,.14);color:var(--good)}
.estado.inactiva{background:var(--line);color:var(--muted)}
.vacio{padding:28px;text-align:center;color:var(--muted);background:var(--panel);border:1px dashed var(--line-2);border-radius:12px}

.volver{background:none;border:0;color:var(--blue-ink);cursor:pointer;padding:0;margin-bottom:12px}
.detalle h1{font-size:clamp(20px,3vw,26px);margin-bottom:6px}
.detalle .meta{font-size:12.5px;color:var(--muted)}
.bloque{margin-top:22px}
.bloque h3{font-family:'IBM Plex Mono',monospace;font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:500;margin-bottom:8px}
.bloque ul{margin:0;padding-left:18px}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.chip{background:var(--blue-soft);color:var(--blue-ink);border-radius:6px;padding:3px 9px;font-size:12px;font-family:'IBM Plex Mono',monospace}

.linea{display:flex;overflow-x:auto;padding:6px 0 4px}
.hito{flex:1;min-width:110px;display:flex;flex-direction:column;align-items:center;position:relative;text-align:center}
.hito::before{content:"";position:absolute;top:6px;left:-50%;width:100%;height:2px;background:var(--line-2)}
.hito:first-child::before{display:none}
.hito.alcanzado::before{background:var(--good)}
.punto{width:14px;height:14px;border-radius:50%;background:var(--panel-2);border:2px solid var(--line-2);position:relative;z-index:1}
.punto.pasado{background:var(--good);border-color:var(--good)}
.punto.hoy{background:var(--amber);border-color:var(--amber);box-shadow:0 0 0 4px var(--amber-soft)}
.hito .t{font-size:12px;font-weight:600;margin-top:8px;padding:0 6px}
.hito .f{font-family:'IBM Plex Mono',monospace;font-size:10.5px;color:var(--muted);margin-top:2px}

.doc{display:flex;justify-content:space-between;gap:10px;align-items:center;padding:8px 0;border-bottom:1px dashed var(--line);font-size:14px;flex-wrap:wrap}
.doc:last-child{border-bottom:0}
.doc .pend{font-family:'IBM Plex Mono',monospace;font-size:11px;color:var(--muted)}
.doc button{background:none;border:1px solid var(--blue);color:var(--blue-ink);border-radius:8px;padding:4px 10px;font-size:12px;cursor:pointer}
.descripcion{white-space:pre-wrap;color:var(--ink-2)}


/* pestañas del empleado */
.pestanas{display:flex;gap:6px;max-width:980px;width:100%;margin:0 auto;padding:14px 16px 0}
.pestana{background:none;border:1px solid var(--line-2);color:var(--ink-2);border-radius:100px;padding:7px 14px;font-size:13px;cursor:pointer;display:inline-flex;align-items:center;gap:6px}
.pestana[aria-pressed=true]{background:var(--ink);color:#0b111b;border-color:var(--ink)}
.badge{background:var(--amber);color:#2a1f00;border-radius:100px;font-size:11px;font-weight:700;padding:1px 7px}
.disp{display:flex;align-items:center;gap:6px;font-family:inherit;font-size:12.5px;text-transform:none;letter-spacing:0;color:var(--ink-2);margin:0}
.estado.pendiente{background:var(--amber-soft);color:var(--amber)}
.item.fijo{cursor:default}
.item.toda{border-color:rgba(255,187,0,.45)}
.toda-chip{background:var(--amber-soft);color:var(--amber);display:inline-block;margin-bottom:6px}
.subtitulo{font-size:16px;margin:28px 0 10px}
#buscarCuenta{margin-bottom:10px}
.cuentas .item h2{font-size:14.5px}

/* conversación */
.titulo-conv{font-size:clamp(18px,2.6vw,22px);margin-bottom:4px}
.mensajes{display:flex;flex-direction:column;gap:8px;margin:16px 0;max-height:52vh;overflow-y:auto;padding:4px 2px}
.mensajes.chat{max-height:56vh;min-height:220px}
.msg{max-width:82%;padding:9px 12px;border-radius:12px;background:var(--panel-2);border:1px solid var(--line)}
.msg.propio{align-self:flex-end;background:var(--blue-soft);border-color:rgba(0,175,242,.35)}
.msg.sistema{align-self:center;background:none;border:1px dashed var(--line-2);color:var(--muted);font-size:13px}
.msg .autor{font-family:'IBM Plex Mono',monospace;font-size:10.5px;color:var(--muted);margin-bottom:3px}
.msg .texto{white-space:pre-wrap;word-wrap:break-word}
.responder textarea{width:100%;background:var(--panel-2);border:1px solid var(--line-2);border-radius:10px;padding:10px 12px;color:var(--ink);resize:vertical}
.responder textarea:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px var(--blue-soft)}
.acciones{display:flex;justify-content:flex-end;gap:8px;align-items:center;flex-wrap:wrap}
.acciones .btn{margin-top:8px;padding:9px 18px}
.acciones .btn-sec{margin-top:8px}
.etapa-acciones{justify-content:flex-start;margin-top:6px}
.etapa-acciones select{background:var(--panel-2);border:1px solid var(--line-2);color:var(--ink);border-radius:8px;padding:5px 8px;margin-top:8px}
.item.fijo{flex-wrap:wrap}
.sugerencias{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:10px}

/* etapas del cliente */
.etapas{display:flex;gap:4px;margin:8px 0 4px;flex-wrap:wrap}
.etapa{flex:1;min-width:110px;display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:8px 10px;border-radius:10px;border:1px solid var(--line);font-size:13px;color:var(--muted)}
.etapa .pto{width:10px;height:10px;border-radius:50%;background:var(--line-2)}
.etapa.hecha{color:var(--ink-2)}.etapa.hecha .pto{background:var(--good)}
.etapa.actual{color:var(--ink);border-color:var(--blue)}.etapa.actual .pto{background:var(--blue);box-shadow:0 0 0 4px var(--blue-soft)}
.etapa small{font-size:11.5px;color:var(--blue-ink)}
@media (max-width:560px){.msg{max-width:94%}.etapa{min-width:calc(50% - 4px)}}

@media (max-width:560px){.encabezado input{max-width:none}.item{flex-direction:column;align-items:flex-start}}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}